Return Policy

1. General Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you can return the product under the following conditions:

  • Eligibility for Returns: Items must be returned within 14 days from the date of delivery.
  • Condition of Items: Items must be unused, unworn, unwashed, and in their original packaging with all tags, manuals, and accessories included.
  • Non-Returnable Items: Certain items such as perishable goods, personal care items, and digital products are not eligible for return.

2. Valid Reasons for Return

You can return items if:

  • The product is damaged or defective.
  • The product is incomplete or has missing parts.
  • The product is incorrect (wrong item, size, or color).
  • The product does not match the description or picture.

3. Return Process

  • Initiate a Return: Contact our customer service team at sabkopasal@gmail.com within 7 days of receiving your order.
  • Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return the item.
  • Shipping: Pack the item securely and include the return authorization number. Ship the item to the address provided in the return instructions.

4. Refunds

  • Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Shipping Costs: Original shipping costs are non-refundable. Return shipping costs will be covered by the customer unless the return is due to our error (damaged, defective, or incorrect item).

5. Exchanges

  • Exchange Eligibility: Exchanges are subject to product availability. If you wish to exchange an item, please contact our customer service team atsabkopasal@gmail.com.
  • Process: Follow the same steps as the return process. Once we receive the returned item, we will process the exchange and ship the new item to you.

6. Contact Us

If you have any questions or need further assistance, please contact our customer service team at sabkopasal@gmail.com.